Cancellation & Refund Policy
Last Updated: August 2026 • Platform operated by MACS • Registered in Dehradun, India
Digital Content Refund Policy Overview
Sadhaks (operated by MACS) provides instant digital access to proprietary Computer Based Test (CBT) mock exam series, question banks, and analytical scorecards. Please review the refund conditions detailed below.
1. Non-Refundable Digital Services (Strictly No Refund After Attempting)
Because our examination questions, full-length test papers, and reference materials are 100% digital goods that are unlocked instantly upon payment confirmation:
- Strictly No Refund After Attempting: Once a candidate launches, starts, attempts, or views any test paper within a purchased series, the pass is deemed fully consumed and cannot be refunded under any circumstances.
- Free sample practice modules are provided on the platform so candidates can evaluate the question quality and CBT simulator environment before making a purchase.
- 18% GST Included: All prices, pass rates, and transactions are listed in Indian Rupees (INR) and are inclusive of 18% GST.
2. Eligible Circumstances for Refund
Refund requests will only be considered for un-attempted passes under the following conditions:
Duplicate Charges
If your account was debited multiple times for the same transaction due to a network timeout, the duplicate amount will be refunded in full.
Technical Access Outage
If access was not unlocked on your candidate account within 24 hours of successful payment and our support team cannot resolve it.
3. Refund Window & Processing Timeline
- Reporting Period: Eligible refund requests for un-attempted passes or duplicate billing must be submitted within 48 hours of the payment transaction.
- Processing Time: Once approved, refunds are processed immediately via Razorpay and reflect in the source payment method (Bank Account, UPI, or Credit/Debit Card) within 5 to 7 business days.
4. How to Submit a Refund Request
To report an un-attempted accidental purchase or duplicate charge, please email our support desk:
Email: support@sadhaks.com
Please include your registered email address, Razorpay Payment ID / Order ID, date of transaction, and a brief description of the issue.